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Commonly Asked Questions about Optum rx mail Order Forms

Call us at 1-800-562-6223, TTY 711, anytime 24 hours a day, 7 days a week. You can also visit OptumRx.com or download the Optum Rx mobile app from Apple App store or Google PlayTM store for your mobile phone. You can also set up phone text and email notices for order updates and shipping status.
(OptumRx Mail Service) 6800 W 115th St, Suite 600 Overland Park, KS 66211-9838 NCPDP: 1718634 Call 1-800-791-7658 Provide a verbal prescription directly to an Optum Rx provider dedicated pharmacist. Fax 1-800-491-7997 Send a complete prescription using the Physician Fax Form.
You have access to the OptumRx home delivery pharmacy and a large network of retail pharmacies, including large national chains and many local pharmacies. To locate network pharmacies in your area, use the OptumRx app.
Prescriptions: Most prescription orders are shipped via USPS First Class Mail. Once OptumRx receives your complete order for a new prescription, your medications should arrive within ten business days.
When you log into optumrx.com the first time, click on the blue New prescription button under At a glance or find the large + above Request a prescription and click on the +. Type a drug name in the box and click on the spyglass.
Prescriptions: Most prescription orders are shipped via USPS First Class Mail. Once OptumRx receives your complete order for a new prescription, your medications should arrive within ten business days. Completed refill orders should arrive to your home in about seven business days.
By law, Optum pharmacies cannot accept returns of prescription products for reuse or resale. ingly, Optum Home Delivery does not offer credits or refunds for returned medications or supplies that were properly dispensed.
Fax 1-800-491-7997 Send a complete prescription using the Physician Fax Form.