Dti Complaint Forms

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Commonly Asked Questions about Dti Complaint Forms

How do I email DTI Fair Trade Enforcement Bureau?

How can I contact FTEB? Landline: (02) 215 1165 Email: fteb@dti.gov.ph Address: UPRC Building,

Who is the director of the DTI Fteb?

FTEB Director Atty. Fhillip D. Sawali and FTEB Enforcement and Product Standards Monitoring Division Chief Ms.

Where can I report a company?

The CGSO enforces the Consumer Goods and Services Industry Code of Conduct by receiving and dealing with consumer goods complaints by a consumer free of charge.

How do I ask for help from DTI?

At present, DTI Direct maintains five (5) communication channels through which inquiries are received: Landline through hotline number 1-DTI (384) and trunkline number (632) 7791.3100. Mobile phone through 0917.834.3330 (SMS only) Social media through the following accounts: Email through ask@dti.gov.ph.

How do you send a customer complaint?

Give the basics Include your account number, if you have an account with the business, and the related transaction number. Give the product name and its serial or model number. State the date and place you bought the product or service or had it repaired or serviced. Give important details about the transaction.

What is the return policy of DTI?

A: Consumers are entitled to either an exchange or refund, as long as there is a defect in the quality of goods or imperfection in the service.

How do I report an online seller?

Report to the Cybercrime Division If you suspect that you have been scammed, especially if the seller is untraceable or has multiple complaints against them, report the matter to the Cybercrime Division of the Philippine National Police (PNP) or the National Bureau of Investigation (NBI).

How do I email DTI?

, Please send an email to FTEBMediation@dti.gov.ph and consumercare@dti.gov.ph The detailed procedure for filing a complaint may be found here: dti.gov.ph/consumers/comp Thank you.