Repair Order Forms

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Commonly Asked Questions about Repair Order Forms

What is the difference between a work order and a request?

A work request is submitted by your staff or customers to request that work be performed on an asset. A work order, on the other hand, is an authorization from your maintenance planner to perform maintenance tasks. When work requests are submitted and approved, work orders are created.

Is a work order the same as an invoice?

A work order is a document that assigns a service to be completed for a customer. An invoice is a document that provides an itemized list of the services provided and the charges for each.

What is a repair order also called?

Repair order (RO) a legal document written for every vehicle brought into the shop for service. Contains all vehicle and customer information and the list of service work that is to be completed. Also called a work order.

What does a work order do?

A work order is usually a task or a job for a customer, that can be scheduled or assigned to someone. Such an order may be from a customer request or created internally within the organization. Work orders may also be created as follow ups to inspections or audits. A work order may be for products or services.

What kind of document is the repair order?

The Repair Order serves as a record of the work performed by the service department. This includes the initial customer complaint, the diagnostic findings, the repair performed, the parts used, the labor hours, and the final cost. This record is crucial in the event of disputes or warranty claims.

What is the purpose of submitting a work order?

The purpose of a work order is to initiate a task, clarify what is to be done, specify completion dates, and give special instructions as needed. CMMS work order management software also helps organizations manage and maintain data on assets as well as on resources, expenses, and labor.

What are work order forms?

A work order is a document that provides all the information about a maintenance task and outlines a process for completing that task. Work orders can include details on who authorized the job, the scope, who its assigned to, and what is expected.

How to write a repair order?

It also serves to show the customer the methodology of the repair shop as well as the technicians thought process. Today, a well-written repair order should list a minimum of five items. The Complaint, Diagnostic Procedures, (inspections and tests performed), Test Results, Root Cause and the Recommended Correction.