The ride ma Application Forms

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Commonly Asked Questions about The ride ma Application Forms

How much is The RIDE ma?

Fares and Adding Funds to Your Account TypeOne-way fare per customer Type Local ADA $3.35 Type Premium non-ADA $5.60

Is the Commuter Rail part of the MBTA?

MBTA Commuter Rail is the commuter rail system for the Greater Boston metropolitan area of Massachusetts. It is owned by the Massachusetts Bay Transportation Authority (MBTA) and operated under contract by Keolis.

How to submit complaints to MBTA?

To submit an ADA/Accessibility complaint or feedback, please call 617-222-3200 or complete the feedback form on this page. Follow the link below to find the number associated with the mode or route where you lost your item. Receive notifications of MBTA service alerts by email or text. Emergency: 617-222-1212.

How do you qualify for The RIDE in Massachusetts?

People who have a disability (temporary or permanent) that prevents them from using fixed-route public transit are eligible for The RIDE.

Who owns the MBTA commuter rail?

The commuter rail is owned by the MBTA and the state agency controls fares, schedules and maintenance requirements.

How do I contact the MBTA commuter rail?

If you have questions about a route or schedule, call Customer Service at 617-222-3200. The easiest way to plan a trip on the Commuter Rail is to use our trip planner.

What is the MBTA Flex Plan?

The RIDE Flex is a flexible, on-demand travel option for eligible RIDE customers. The RIDE is the MBTAs paratransit service for people who cant use the subway, bus, or trolley all or some of the time due to temporary or permanent disability. The RIDE Flex grew out of a pilot project and doesnt replace The RIDE.

How do I contact the ride MBTA?

For help scheduling a trip, or if your driver does not arrive during your pick-up window, call The RIDE Access Center (TRAC) at 844-427-7433. Phones are staffed during The RIDEs hours of operation. Reservationists are available to schedule trips 8:30 AM 5 PM daily.