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A valid claim will be approved within 24 hours if all required documents have been submitted.
How do I claim at Assupol?
How do I claim? Please contact one of our Client Service agents at 0861 235 664 or SMS Help to 41366. You can follow these easy steps to claim: . Please let us know if we can be of any further assistance.
How long does it take for an Assupol to payout a claim?
The loss of a loved one is never an easy experience, which is why we have made claiming simple and painless. A valid funeral benefit is paid to you within 24 hours of receiving all claim documentation.
How long does Assupol take to pay?
All valid, registered claims are paid within 24 hours. All valid, registered claims are paid within 24 hours. Apply online now and receive your policy documents via email once it is accepted.
How do I contact Assupol Claims Department?
To claim a policy benefit 0861 235 664 - for all benefits, also On-Call Plus, but not Assupol On-Call. 0800 002 614 - only for Assupol On-Call benefits, but not On-Call Plus. It is important to phone this number first.
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Can I surrender assupol life cover? No matter the reason you have concluded, you no longer need the Assupol life cover. The available option is to surrender the cover.
Where to complain at Assupol?
Complete a separate complaint form for each policy that you are complaining about. Then, give it to us with all the documents we need at any of our offices countrywide, or email it to complaints@assupol.co.za or fax it to 087 230 5669.
How long does assupol cash back?
The Cashback benefit is claimed after three or four years of your active policy, depending on which policy you have taken out. A portion of your premiums will be paid back to you. Once you qualify for Cashback benefit, an SMS will be sent to you notifying you of this.
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