Assupol claim form 2025

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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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Funeral benefit claim requirements A copy of the death certificate (BI-5). A copy of the deceased insured lifes identity document or birth certificate (if younger than 18 years). A copy of the notice of death / still birth (DHA-1663) obtainable from the doctor who declared the death.
A valid claim will be approved within 24 hours if all required documents have been submitted.
Complete a separate complaint form for each policy that you are complaining about. Then, give it to us with all the documents we need at any of our offices countrywide, or email it to complaints@assupol.co.za or fax it to 087 230 5669.
Currently, not all policies are shown in the Assupol Client Portal if you have enquiries about your policy please phone 0861 235 664.
How do I claim? Please contact one of our Client Service agents at 0861 235 664 or SMS Help to 41366. You can follow these easy steps to claim: . Please let us know if we can be of any further assistance.
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Choose your claim type on the website and submit your claim online or download the documents, email, or submit at the nearest Assupol branch.
Death Claim is a formal request made by the nominee* in a life insurance policy to the life insurance company. This request is made for the payment** of the Life Cover amount in case of the unfortunate event of death of the Life Assured*.
We pay valid claims for benefits within five working days, after we have received all required information and documents. If you need assistance about your claim, contact us on 0861 235 664. I have not withheld any information or documents that Assupol Life needs to consider and finalise this claim.

assupol death claim form