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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

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How do I talk to a real person at BC Hydro?

Hi there, call 1 800 224 9376, locate your account, press 1 for billing questions and 0 to speak to an agent.

How do I speak to someone at BC Hydro?

If you have a MyHydro account you can defer a payment online or by calling our customer service team at 1 800 BCHYDRO (1 800 224 9376).

Where is BC Hydro head office?

Call 1 800 BCHYDRO (1 800 224 9376) or *HYDRO (*49376) on your mobile phone or report it online. Please note you cant report outages by text.

What are the responsibilities of BC Hydro?

A mandate to generate, manufacture, conserve, supply, acquire, and dispose of power and related products. Regulatory power to the B.C. Utilities Commission (BCUC), to ensure our customers receive safe, reliable and non-discriminatory energy services at fair rates.

What is the statement to BC Hydro regarding primary voltage service entrance equipment?

Primary Voltage Service Entrance Equipment BC Hydro may refuse to supply Electricity to the Customer or suspend or discontinue the supply if, in BC Hydros judgment, the Equipment is not compatible with or suitable for the BC Hydro electrical system.

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What is the voltage tolerance for BC Hydro?

For voltages between 1000 V and 50 000 V, the maximum al- lowable variation is typically 6% at the service entrance. There are no comparable limits for the utilization point. These voltage ranges exclude fault and temporary heavy load conditions.

What is the voltage tolerance for BC Hydro?

For voltages between 1000 V and 50 000 V, the maximum al- lowable variation is typically 6% at the service entrance. There are no comparable limits for the utilization point. These voltage ranges exclude fault and temporary heavy load conditions.

What is the voltage in the B.C. power grid?

The transmission grid in BC operates at voltages from 69 kV to 500 kV and stretches over 75,000 hectares of the province.

How do I contact BC Hydro 30M33?

Before working near power lines, call BC Hydro Express Connect at 1 877 520 1355. If the minimum distance in the table above cannot be maintained, then an assurance in writing must be obtained using form 30M33.

What does BC Hydro cover?

The BC Hydro and Power Authority is a Crown corporation responsible for generating, purchasing, distributing and selling electricity, while ensuring that the environment is cared for, community needs are met and financial results are delivered.

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What is the voltage tolerance for BC Hydro?

What is the voltage tolerance for BC Hydro?

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