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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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Fax to: 03 8601 2361 complete from section 2. OR return the form to your local Telstra store.
Fax to: 03 8601 2361 complete from section 2. OR return the form to your local Telstra store.
You will need to submit a change of ownership request for your mobile number if your current account is not under your name. Requirements differ depending on the provider but you will usually need to present at least 2 types of ID. This process can take up to 10 business days to be completed.
Sign in to My Telstra. In the top right-hand corner, go to Profile, then select Account Settings. Select Personal Details. Update your personal details.
Fill out the paperwork Complete any necessary forms with the appropriate details and lodge them with your provider. You will be notified once the ownership transfer is complete. Good to know: The process will work the same if you want to transfer your number to someone else. Just ask them to initiate the process.
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People also ask

When you request the transfer, well guide you through the process. If the new owner is, or is eligible to be, a Priority Assistance customer and the service is on an Upfront plan, call us on 13 22 00 to discuss your options.
How do I add a Full or Limited authority contact in My Telstra? Open My Telstra and select Profile. Select Security settings, then Account contacts. Scroll down and select Add authorised contact. Choose either Limited authority or Full authority and select Add.
Change my name You must provide a certified copy of one of the following linking documents AND proof of identity documentation as required in section 3: your marriage certificate (a ceremonial certificate is not acceptable) your divorce certificate your birth certificate your change of name certificate issued

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