Telstra change of ownership form 2026

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  1. Click ‘Get Form’ to open the telstra change of ownership form in our platform.
  2. In Part A, list the services you wish to transfer. You can choose to provide individual service numbers or account numbers. Ensure all relevant services are included.
  3. Specify the transfer date for when you want the services to take effect. Remember, this cannot be earlier than 7 working days from submission.
  4. In Part B, fill out your details as the outgoing customer, including your full name, contact number, and email address. Indicate if you will receive a final bill.
  5. In Part C, provide information about the incoming customer. If they have an existing Telstra account, complete section 1a; otherwise, fill in section 1b with new account details.
  6. Attach any required identification documents as specified in the form and ensure all sections are signed before submitting.

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Get a PAC (mobile number transfer authorisation code) by texting PAC to 65075. Get a new contract/account with the provider of your choice (not an upgrade, as its your first contract). Dont use ID mobile as itll get confusing. Give the new provider your old phone number and PAC code, and theyll transfer it in.
To change your name on your Telstra account due to marriage, divorce or a legal name change, visit your nearest Telstra store to present either ID documents in both your new and previous name or Australian issued change of name documents.
If the subscriber (transferor) is unable to be present, the transferee must bring a duly signed Letter of Authorisation (LOA) from the transferor. In addition, the transferee must bring original identification documents for both parties. The LOA should include: NRIC/FIN numbers of both the transferor and transferee.
You must wait six months after opening an account to add a Full Authority contact to your account. To add authorised contacts to your account you can contact us or sign in to My Telstra: Go to Profile. Under Security settings, select Account contacts.
Key takeaways. You will need to submit a change of ownership request for your mobile number if your current account is not under your name. Requirements differ depending on the provider but you will usually need to present one or two types of ID, both for yourself and the existing account holder.

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