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How do I file a complaint against a DSS in NC?

Contact Us Toll-free within North Carolina: 1-877-5-NO-SCAM. From outside North Carolina: (919) 716-6000. En Espanol: (919) 716-0058.

How long does CPS have to close a case in NC?

Although it depends on the particulars of the case, CPS usually has about 45 days to complete an investigation. If an investigation takes longer than this time, CPS has to notify the parents with reasons for its delay.

How do I get a CPS case dismissed in NC?

Remember: CPS can dismiss your case at any time they feel the child is in no real danger or if all agreements, services and requested tasks have been completed. A judge can also dismiss a case if CPS fails to provide sufficient evidence of abuse or neglect.

How do I report DSS in NC?

The Department of Social Services (DSS) has a new phone line for residents to report child abuse. Call the Child Protective Services HELP line at 980-31-HELPS (43577) to report allegations of child abuse, neglect or human trafficking. This hotline is open 24 hours a day, seven days a week; including holidays.

How do I get my CPS records in NC?

Call 919-527-6370 for questions regarding this process....The request must be on agency letterhead and include: Name. Date of birth. Social Security Number. Programs included in request. Your agency's contact information.

what cps can and cannot do in nc

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What happens when a parent is reported to social services?

If they suspect a child might be at risk of harm, they have to look into the child's situation and take steps to keep them safe. They might decide to put the child on a protection plan. They may interview or medically examine your child without you present.

Who is the head of DSS in North Carolina?

John Eller, a native of NC, serves as the Director of Social Services and brings 21 years of experience in public administration and advocacy.

What happens when CPS is called in NC?

If CPS determines that there may be abuse or neglect, a report will be registered, and then CPS will begin an investigation. CPS will most-likely also make a report to the police. After this, the police may conduct their own investigation (the investigation will usually occur within 24 hours of a report).

What CPS can and Cannot do NC?

CPS cannot enter your home without your permission. Although CPS can show up to your home without notice, they cannot enter without your consent. Unless CPS has a court order, or they believe your child is in immediate danger, they can't enter your home unless you say it's okay.

Who is in charge of NC social services?

North Carolina has a federally mandated, state supervised, county administered social services system. This means the federal government authorizes national programs and a majority of the funding, and the state provides oversight and support. The 100 local social service agencies deliver the services and benefits.

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