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In general, a moving company is responsible if it loses or damages a customers household possessions during the move. In this situation, the customer can file a claim with the mover to request financial compensation for the loss or damage.
Contact your current insurance agent or company Its best to let your insurance company know when you plan to relocate. Once you know your moving date and new address, notify your insurer immediately. If you need to move suddenly, thats OK communicate that as soon as possible so youll have the right coverage.
Under Full Value Protection, your mover is responsible for the replacement value of lost or damaged goods in your entire shipment.
Understand Your Window to File a Claim. Know Your Moving Coverage. Take Inventory of Any Missing or Damaged Items. Contact Your Mover and Provide Details. Wait for Reimbursement, Replacement, or Repair.
With full value protection, your mover is liable for the total replacement value of any lost or damaged items in your shipment. With released value protection, theres no additional cost but youll only receive up to 60 cents per pound for an item.
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You should first attempt to resolve the issue directly with the moving company, ideally in writing, outlining the damages and your expectations for compensation or rectification. If this is unsuccessful, you can seek mediation or lodge a complaint with your state or territorys consumer protection agency.
While most moves go smoothly, accidents do happen, and some items may be lost or damaged during shipment. over over to strangers to load into a truck. Your mover is responsible for the value of the goods you asked them to transport.

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