Walkenhorst family package 2025

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The document provides detailed ordering information for Walkenhorst's Family Visitation Package, including four methods to place orders (mail, fax, telephone, and website), payment options, shipping details, and a comprehensive catalog of available items with prices. It also outlines policies regarding returns, sales tax, and substitutions for out-of-stock items.

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

What are the different ways to place an order?

You can place your order by mail, fax, telephone, or online through the website www.walkenhorsts.com.

What payment methods are accepted?

Accepted payment methods include money orders, Visa, MasterCard, and Discover.

What information is required for shipping?

You need to provide the inmate's name, identification number, institution name, address, city, state, and zip code.

Is there a shipping and handling fee?

Yes, all orders are subject to a $6.99 shipping and handling charge.

Can I return items if they are damaged or used?

No, used or damaged items cannot be returned or exchanged. If an item is defective, you can arrange for a replacement or refund within 30 days.

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Is there a package limit for Walkenhorst?

While there are no weight limits on special purchase packages, and inmates may receive multiple special purchase packages per quarter, inmates are limited to the amount of special purchase items they possess (inmates can only have one TV, for example).

What payment methods are accepted by Walkenhorst?

What methods of payment can I use? We accept Visa, MasterCard, and Discover, as well as money orders, checks, and institution checks. A valid phone number and address must be imprinted on any personal checks. Simply select which kind of payment you wish to use during the check-out process.

How do I put money on my Walkenhorst account?

Walkenhorsts makes shopping just that easy! How do I open or add funds to a prepaid customer account? Select Fund A Patient Prepaid Account to add funds to a prepaid account using our website or call us at 1-800-660-9255.

How many packages can an inmate receive in California?

Inmates are allowed to receive one (1) package every three (3) months. All packages must be ordered from an approved vendor. Approved Vendor Catalogs may be obtained in the facility Library. Packages are not to exceed thirty (30) pounds.