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0:28 1:33 Once your loved one checks in at the time of the visit the grey telephone icon on your screen willMoreOnce your loved one checks in at the time of the visit the grey telephone icon on your screen will begin to flash green. And you will hear an audible ringing. Sound click on the icon.
To set up an account by phone, you can call Securus Technologies at 1-800-844-6591.
Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request the refund. 2. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification.
You can also call 866-806-7804 to register your landline phone.
A Securus Debit account is owned by the incarcerated individual and used to pay for Securus services offered at their facility. This is NOT a commissary account. This may include services such as phone calls, eMessaging stamps, tablet media (games, music, and movies) as well as Video Connect sessions.
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Securus Video ConnectSM, is a fully web-based visual communication system that allows friends, family members, attorneys, and public officials to schedule and participate in video sessions with an incarcerated individual \u2013 from anywhere with internet access using the free Securus app, computer or tablet.
A Securus Debit account is owned by the incarcerated individual and used to pay for Securus services offered at their facility. This is NOT a commissary account. This may include services such as phone calls, eMessaging stamps, tablet media (games, music, and movies) as well as Video Connect sessions.
When a video visitation is cancelled due to nonbehavioral reasons, the home user will receive a credit for the session and a brief explanation is required. A modification in the visit date, time, and terminal may be completed if the video visitation is more than 24 hours in advance.
If your address is incorrect, please go to My Settings by clicking the settings icon and correct your address before closing your account. Then click Close Account message will then indicate the account was successfully closed. Note: Securus Video Connect and eMessaging account are unable to be closed online.
How do I get a refund/credit on my account? o Please contact Securus customer service by going to www.securustech.net, or by calling (972) 734-1111.

securus credit request form