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Securus refund request form

Securus credit request form 2025

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The document is a Securus Video Visitation Credit Request Form, which allows customers to dispute charges for video visitation sessions that were prematurely disconnected. It requires the customer to provide their personal information, details of the disputed sessions, and authorizes Securus Correctional Billing Services (SCBS) to investigate the claims. The form outlines the conditions under which credits may be issued and emphasizes that customers remain financially responsible unless a network error is confirmed.

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Click ‘Get Form’ to open the Securus Credit Request Form in the editor.
Begin by entering your full name in the designated field, ensuring it matches your account details.
Input your Securus Video Visitation account username or email address in the next field.
Provide your complete physical address as listed in your user portal for accurate correspondence.
List each visitation session that was disconnected prematurely. For each session, fill in the date, time, and from whom the call was made.
Review the terms regarding responsibility for interruptions and ensure you understand them before proceeding.
Sign and date the form at the bottom to authorize SCBS to investigate your claims.
Submit your completed form via fax, web upload, or mail as instructed at the end of the document.

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

What can you not say on Securus?

Approvals are generally made within 24 to 48 hours. The approval process includes an active warrant inquiry through our internal docket. If a warrant is verified the visitor is subject to arrest and will not be permitted to participate in video visitation until the pending legal matter has been addressed.

How do I cancel Securus?

GTL strives to process refunds within 30 days (and after verifying initial payment method), and typically within 60 days, at the latest.

How long does Securus refund take?

To close your Securus Video Connect account you must speak with a representative. Please call us at 877-578-3658.

Can I get my money back from Securus?

Your refund should be available for collection within 2 business days after your request for refund is received by Securus. All refunds in excess of $100 will be evaluated to prevent fraud or money laundering and could take up to 5 business days to process.

How do I request a refund from Securus?

Decorations, symbols, mottos, or designs imprinted on or attached to the body, clothing, or accessories which contain profanity in any form, violent images, are considered , offensive to good taste or the maintenance of decorum, or which contain sexually suggestive words, phrases or images, advertise tobacco,