Securus credit request form 2025

1. Click ‘Get Form’ to open the Securus Video Visitation Credit Request Form in the editor.
2. Begin by entering your full name in the designated field, ensuring it matches the customer of record for your account.
3. Next, input your User Name or Email Address associated with your Securus Video Visitation account.
4. Complete your physical address in the provided space, which should match the contact address from your user portal.
5. List each visitation session that was disconnected prematurely. For each session, fill in the date, time, and 'From' details as required.
6. Review the terms regarding interruptions and ensure you understand that credits are only issued for confirmed Securus network errors.
7. Sign and date the form at the bottom to authorize SCBS to investigate your claims.
8. Finally, submit the completed form via fax, web attachment, or mail as instructed at the end of the document.

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