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Online Miles Redemption are exclusively available to members who have completed our KYC (Know Your Customer) process. Call us at any of our hotline numbers to know more about KYC.
How do I redeem my lost Mabuhay Miles?
For retro-active crediting of Flight Miles earned from Philippine Airlines or Code-share flights within the past 12 months, you may call our hotline or proceed to a PAL Ticket Office near you. You may also login to your online account, and fill-up the Claim Missing Miles online form in the My Account menu.
Is PAL frequent flyer the same as Mabuhay Miles?
Mabuhay Miles is Philippine Airlines frequent-flyer program. It was established in 2002 after merging all of PALs existing frequent flyer programs before the Asian financial crisis.
Can I use my Mabuhay Miles to buy a ticket for someone else?
The Member may redeem Travel Awards using the earned Miles from his account. The Member may request that the Travel Award be issued in the name of the Member or his beneficiaries.
How do I keep my Mabuhay Miles from expiring?
All Miles shall not be subject to expiration provided that the Member continues to be an engaged frequent flyer member. In the event of continued inactivity for a period of two (2) consecutive years within a fixed review period, all Redeemable Miles shall be considered forfeited.
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Your refunds application requests may be submitted through the PAL Ticket Offices or our PAL Reservations Hotline. You will be given a Refund Application Reference Number upon initial application of your request. We are pleased to introduce a new refund option for tickets issued within the Philippines.
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