How to Contact Us - Pennsylvania Gaming Control Board 2025

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The Pennsylvania Gaming Control Board is an independent state agency tasked with protecting the publics interest through the regulation of and internet-based gambling, sports wagering, video gaming terminal (VGT) gambling, and fantasy sport games. It performs this task at no taxpayer expense.
Because of that distinction, courts in Pennsylvania have determined that skill games fall outside of the states Gaming Act, and are thus not subject to the same regulations and taxes as slot machines.
The Pennsylvania Gaming Control Board, guided by the Gaming Act and supported by a dedicated professional staff, will protect the interest of the public by ensuring the integrity of legalized gaming through the strict enforcement of the law and regulations, the licensing of qualified individuals and entities, and
A gaming service provider, once approved, will be registered or certified for a period of four years. Prior to the expiration of its registration or certification, the gaming service provider will be required to submit a renewal application in order to continue doing business with Pennsylvania slot machine licensees.
The Pennsylvania Gaming Control Board is an independent state agency tasked with protecting the publics interest through the regulation of and internet-based gambling, sports wagering, video gaming terminal (VGT) gambling, and fantasy sport games.
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(a) A slot machine may not be set to pay out less than the theoretical payout percentage , which may not be less than 85%, calculated using the lowest possible wager that could be played for any single play, or equal or exceed 100%, calculated using the highest eligible wager available.
Questions or comments regarding patron disputes or complaints can be directed to the Pennsylvania Gaming Control Board at complaints@pa.gov.

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