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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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To verify your identity, well need the following information: Your email address and phone number. Your U.S. drivers license, state ID, or passport. A current digital photo of your face so we can ensure the photo ID truly belongs to you.
Under the Fair and Accurate Credit Transactions Act (FACTA), you have a right to access and receive information related to suspected identity theft. To obtain this information from T‑Mobile, you must send us the following items: A copy of a police report that has been filed regarding the identity theft.
Stolen Identity If you suspect a T-Mobile account was fraudulently opened using your identity: Follow the checklist found on Identitytheft.gov to prevent more fraud. File a police report and retain a copy. Contact us as soon as possible.
Customers can report spam or unwanted messages by simply forwarding the messages to 7726. Well reply with a confirmation text and forward the message to the Security Center for analysis. The message and your details are encrypted, so your identity wont be shared.
T-Mobiles Scam Shield is free to all customers and includes multiple features designed to protect you from robocalls and sharing your personal information. Dial #662# from your phone to turn on Scam Block, or download the free Scam Shield app in your phones respective app store.
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People also ask

(Note: If a customer believes someone has made unauthorized changes to their account, they should call T-Mobile immediately, either by dialing 611 from a T-Mobile phone or by calling 1-800-937-8997 from any device. T-Mobile also supports law enforcement investigations of specific fraud cases.)

t mobile fraud form