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The document provides instructions for requesting coverage of a non-formulary prescription drug. It includes details on how to complete and submit the Request for Coverage form via fax, necessary patient and prescriber information, and requirements for medical justification. The document emphasizes the importance of providing evidence that formulary alternatives are ineffective or cause adverse effects, and outlines the process for expedited review if necessary.

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

What number is 866 814 5506?

If you have questions regarding the prior authorization, please contact CVS Caremark at 1-866-814-5506. For inquiries or questions related to the patients eligibility, drug copay or medication delivery; please contact the Specialty Customer Care Team: CaremarkConnect 1-800-237-2767.

What is the phone number for CVS Caremark prior authorization?

If the prescriber would like to discuss a prior authorization determination with a clinical peer, please contact the CVS/caremark Prior Authorization Department toll-free at 1-800-294-5979 and we will arrange to make a clinician available for discussion.

Are CVS Caremark and SilverScript the same?

SilverScript, administered by CVS Caremark, provides an Automatic Refill and Renewal program for home delivery, CVS Pharmacy Pickup and Delivery Options, CVS Specialty Pharmacy and over 66,000 pharmacies are available under the CVS Caremark network.

What is the phone number for CVS specialty pharmacy prior authorization?

Call the number on your Rx label or 1-800-237-2767 (TTY: 711).

What is the phone number for SilverScript prior authorization?

Please call our Customer Care number at 1-866-235-5660 (TTY: 711), 24 hours a day, 7 days a week.

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What is the number for 1 800 552 8159?

To reach CVS Pharmacy, CVS Caremark, MinuteClinic, or customer service, please use the numbers listed on cvs.com, or on the back of your ExtraCare Card, the Caremark Customer Care toll-free number (1-800-552-8159) or the MinuteClinic Patient Support number at 1-866-389-2727.

How long does a prior authorization take with CVS Caremark?

Please allow additional time for this process: approximately two business days for standard prior authorization and approximately one business day for an urgent prior authorization request. 2. If authorization is granted, your prescription will be filled.

Is SilverScript now called Aetna?

Aetna Medicare | Your plan name is now SilverScript SmartSaver (PDP.