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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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You can make a deposit to their Securus Debit account 24/7/365 by using our website, free mobile apps or contacting us via phone. Funds placed in the Securus Debit account will become the property of the incarcerated individual and friends family members will not be able to receive refunds on this account.
Inmate Telephone Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request the refund. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount.
How do I get a refund/credit on my account? o Please contact Securus customer service by going to .securustech.net, or by calling (972) 734-1111.
To request a refund, the Direct Bill account holder must call Securus at 1-800-844-6591 or +1 972-734-1111. Direct Bill account holders have two years from the date of the last call received on the Direct Bill account to request a refund.
Upon deleting your account, any remaining VideoConnect subscriptions or scheduled sessions will be cancelled. Deleting your account before a video session occurs will void that session and any future sessions without possibility of a refund.
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What is an At-Home Video Session? Securus Video ConnectSM allows you to securely connect with your incarcerated friends, family members or clients from your home, office, or anywhere using our Android or iOS app or a PC with internet access, and webcam.
1. Contact the Securus Detainee Hotline at 1-855-273-7292 to request the refund. 2. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount.
You can make a deposit to their Securus Debit account 24/7/365 by using our website, free mobile apps or contacting us via phone. Funds placed in the Securus Debit account will become the property of the incarcerated individual and friends family members will not be able to receive refunds on this account.

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