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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

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How do I find my Optimum access code?

At the top of the bill, you can find your account number and access code, plus your billing address (which may be different from service address).

Can I put my Optimum account on hold?

Pausing Optimum service If youre heading out of town for a while, call Optimum customer service at +1-866-218-3259 or chat with an Optimum by scrolling to the bottom of the page and clicking Message us. Just ask the agent to freeze your service for up to six months.

How do I transfer my Optimum service to another person?

You will need to disclose the primary Optimum ID and password for this account to the New Account Holder. Once the account transfer is complete, you may no longer have access to the Optimum Online e-mail addresses/accounts and the My Optimum Voice records for this account.

How do I change my Optimum network name?

Go to the Optimum website and sign in with your Optimum credentials. Navigate to My WiFi network More. Enter your new network name and/or password and Save the updated info.

What is Optimum ID and password?

An Optimum ID is a unique username that provides you access to all kinds of extras depending on your Optimum services. Once youve created an Optimum ID you can pay your bill online, download the mobile TV App and watch TV in and out of your home from networks like Showtime, HBO, Disney and more.

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Is there a cancellation fee for Optimum?

Optimum does not require a contract for home internet service. As such, there are no early termination fees. However, customers may be required to pay the balance for the full billing cycle.

How do I change ownership of Optimum?

Note: Only one name can be listed as the Account Holder on each Optimum Mobile account. Option 1: Visit an Optimum Mobile store and bring documents supporting/confirming the legal name change. Once the name change has been completed on the account, you will see the change on your next billing statement.

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How do I find my Optimum access code?

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How do I transfer my Optimum service to another person?

How do I change my Optimum network name?

What is Optimum ID and password?

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Is there a cancellation fee for Optimum?

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