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Bring identification and any information you have about the money order to start the process. Its best if you have a receipt from your original money order purchase. If successful, the issuer should return funds to you, often within about 60 days.
If you have your original money order or your purchasers receipt, youll need to do the following for a refund: Open the Money Order Refund Request form. Enter the details and attach your receipt. Accept the Terms and Conditions and select Submit.
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No, you cannot make changes to a completed money order. Any form of alteration or correction will make it ineligible for cashing. Alternatively, you may submit a refund request through our office. Can I change the payees name after the money order has been completed?
14-Mar-2023Knowledge To request a photocopy of the proof of payment, please mail the completed form along with the 15 USD non-refundable processing fee with a money order or check payable to Western Union Financial Services, Inc. You can find the address on your receipt.
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Download the Money Order Research Request form and print it. Enter the details and then docHub the form. Send the docHubd form, including the required documents* showing you as a purchaser, by email to RMO@westernunion.com or by fax at 1-720-865-0477.
Refund Requests In order to get a refund, though, people generally must go to the original Western Union locations where they purchased their money orders and have their receipts in hand proving their purchases of them.
Fill out PS Form 6401 (Money Order Inquiry). The Money Order will be immediately reissued.

western union money order customer request form