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The document is a return form for ghd Professional, North America, Inc. tools, detailing the process for returning hair styling tools. It requires personal information, purchase details, and a specific reason for the return. A copy of the original receipt must be attached, and only hair tools should be sent back. The document outlines the warranty terms, including a one to two-year guarantee against defects, and provides shipping recommendations to ensure safe transit.

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

Do GHD still repair straighteners?

99% of GHD models repaired. Even if you have a set that is 10 years old and you dont want to say goodbye to them yet, we can still repair them. The only model we dont repair is the Eclipse model and unfortunately no other company does either.

Can I trade in my old ghds?

By participating in the Upgrade Programme, you will have the option to purchase a new full price ghd Chronos hair straightener (new straightener) from ghdhair.com (UK) or ghdhair.com/ie/ (ROI) (as appropriate, our Website) or participating salons at a reduced price when you trade in your old ghd straightener (the

How do I send my ghd back?

GHD Returns Under 2 Year Warranty GHD are great at dealing with GHD returns when your item is under 2 years old. Simply contact them on 0845 330 1133 or via the ghdhair.com website. They will file a return for you and supply a free postage label for you to send them off. They will then send you a new replacement item.

How do I return my ghd straightener?

We are unable to process exchanges. (To be accepted for return, all products must be returned in the original box containing all original product packaging and accessories.) Please complete the Returns Form you can find this on the reverse side of your invoice. Please follow the Returning instructions.

How to use GHD warranty?

Download the Warranty return form. Proof of purchase from an authorized retailer is required. Customers are responsible for the expenses associated with shipping items to ghd US for warranty claims including insurance and tracking.

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What is the no quibble return policy for ghd?

7.1 We operate a 21 day no quibble returns policy under which you have a right to cancel a contract or return any unused Product at any time between placing your Order and 21 days from the day after you receive your Order.

Do ghds have a lifetime guarantee?

2 years warranty: straighteners (including ghd platinum), curling tools, hot brushes, hot air stylers, helios hair dryer (excluding professional use) and flight travel hair dryers. 1 year warranty on ghd air hair dryer and professional use ghd helios.

Do ghd replace faulty products?

As ghd do not operate a repair service, should a manufacturing fault be detected you would receive a replacement product.