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The document is a reactivation request form for a mobile service, valid for 30 days. It requires customers to provide personal, employment, and banking details, along with a new SIM card number. The form includes a checklist for necessary documents and outlines terms and conditions related to the reactivation process, including fees, limitations on previous services, and requirements for completing the application.

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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

Why is my Vodacom network suspended?

Hi there Please note that Vodacom may suspend the Services or disconnect your Cell Phone Number from the Network, if the Service has not been used by you for a period in excess of 4 (four) months (120 days). It is possible that your number has been recycled back into the system.

What is the code to unlock a Vodacom SIM card?

Hello, The sequence dialed to request the unlock code is *135*5625# from the device but must be dialed using a Vodacom SIM. Only if the device was used for longer than 12 months, then the Unlock code will be supplied. Once you have the Unlock code, insert the other network sim and when prompted for the code enter it.

How do I recover my old SIM number?

Step 1: Remove the SIM from your mobile device and write the printed numbers. Step 2: Identify your company and reach out to them via phone or email. Step 3: Request that they reactivate your mobile number. Step 4: Provide them with the detail account number, such as their IMEI and SIM number.

How do I reactivate my old SIM number?

How to Get Back a Deactivated Phone Number Without any Hassle? Contact your service provider. Attempt to call/contact the number. Know when your phone number was deactivated. Request a reactivation of your old phone number. Wait for your provider to reactivate the number.

How do I get my old number back on Vodacom?

You can do a Vodacom SIM swap and still keep your old number, whether youre on Prepaid or Contract. When doing a SIM swap, all your services remain unchanged due to the services being linked to your cellphone number and not the SIM number.

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How do I reactivate my suspended SIM card?

You can only unsuspend a SIM after it has completed the suspension process (this takes up to two hours). When unsuspended, the SIM will authenticate on the network, and can use available services. Select Change State. In the Requested State drop-down menu, select Reactivate SIM.

How can I get my old SIM number back online on Vodacom?

Vodacom has made it even easier to reclaim your old number by offering a USSD service. Simply purchase a new SIM card, RICA it, and insert it into your phone. Dial *136# from the number, choose the option to use your old number, and follow the prompts to complete the SIM swap.

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