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You can reach them via phone (919-733-9277 or 866-380-9816) or via email. If, after working with the Public Staff, your problem is still not resolved, you can file a formal complaint with the Utilities Commission.
The North Carolina Utilities Commission is an agency of the State of North Carolina created by the General Assembly to regulate the rates and services of all investor-owned public utilities in North Carolina. It is the oldest regulatory body in state government.
Though there is variation from state to state, the overarching responsibilities of the PUCs/PSCs typically include: Setting just and reasonable utility rates and ensuring that utilities provide adequate and reliable service to customers; authorizing and overseeing investments in energy resources such as power plants, ;
If those efforts fail, reach out to the Public Staff North Carolina Utilities Commission. Their Consumer Services Division has employees to help consumers resolve utility complaints. You can reach them via phone (919-733-9277 or 866-380-9816) or via email.
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The Utilities Commission regulates the rates and services offered by more than 1,200 utility companies in North Carolina including: Electric companies. Local and long-distance telephone companies. Natural gas companies.
The California Public Utilities Commission (CPUC) - Water Division (WD) investigates water and sewer system service quality issues, analyzes, and processes utility rate change requests. The CPUC works directly with utility management to track and certify compliance with CPUC requirements.

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