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USAA does not have a set time limit for filing claims and will consider a claim even if it is filed months or years after the incident occurred. However, USAA is more likely to deny a claim if the delay was unreasonable or if it compromised their ability to investigate.
USAA provides the option for you to add accident forgiveness to your insurance policy. Your first at-fault accident is waived and doesn't show up on your driving record. This feature protects your insurance premiums from an average 20% rate increase after an at-fault accident.
As with most insurance companies, cases that do not need to go to a formal lawsuit are resolved in 3 to 9 months on average with USAA insurance company. Cases that need to go to a lawsuit resolve on average in 6 to 18 months with USAA.
How the claims process works Tell us what happened. Provide details and upload photos of the damage. Get an inspection. Get a photo estimate or visit a USAA-approved repair shop. We'll send payment. USAA will send the repair amount minus your deductible. Get your car repaired.
Mailing Address. USAA Life Insurance Company. 9800 Fredericksburg Road. San Antonio, TX 78288. USAA Life Insurance Company of. New York. 529 Main St. Highland Falls, NY 10928. USAA Main Number. 210-531-8722 or 800-531-8722. Hours. Monday to Friday, 7:30 a.m to 8:00 p.m CT.
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If you choose to have USAA handle your claim, then you'll pay the deductible and USAA will recover it for you from the other insurance company after an investigation finds you're not at fault. If both drivers are found to be at fault, you may have to pay a portion of your deductible.
Even if the accident can't be forgiven, it will only affect your insurance rate for 3-5 years, depending on your state. The exact amount that premiums go up after an accident depends on a few factors, including who was at fault, how much damage was caused, and the policyholder's driving and claims history.
How the claims process works Tell us what happened. Provide details and upload photos of the damage. Get an inspection. Get a photo estimate or visit a USAA-approved repair shop. We'll send payment. USAA will send the repair amount minus your deductible. Get your car repaired.
If you choose to have USAA handle your claim, then you'll pay the deductible and USAA will recover it for you from the other insurance company after an investigation finds you're not at fault. If both drivers are found to be at fault, you may have to pay a portion of your deductible.
File a claim online at usaa.com or on the USAA Mobile App, even if you don't have all the details. You can always add additional details later. Depending on your claim, you may be able to use the photo estimation tool and receive an estimate in as little as four hours.

usaa accident checklist