Tilley hat guarantee claim 2026

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The Tilley Hat Guarantee Claim Form outlines the process for customers to request repairs or replacements for their hats under the company's guarantee policy. It includes instructions for returning the hat, necessary personal information to provide, shipping charges, payment options, and details on what is covered by the guarantee. The document emphasizes the importance of washing the hat before sending it back and provides contact information for customer service.

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Click ‘Get Form’ to open the Tilley Hat Guarantee Claim Form in the editor.
Begin by filling in your name as registered, followed by your shipping address. Ensure all details are legible for a smooth processing experience.
Provide your phone number and email address for communication regarding your claim.
Indicate the hat model, color, size, and head measurement in either inches or centimeters. This information is crucial for accurate replacement or repair.
Clearly state the reason for repair or replacement in the designated section. Be as detailed as possible to assist with your claim.
Select your payment method for shipping charges. If paying by credit card, fill in the required details including card type, number, expiry date, and CVV.
If you prefer to pay by cheque, indicate that it is enclosed. Remember to pack your hat carefully before mailing it along with this completed form.

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

What happens if you lose your Tilley hat?

Insurance. All Tilley hats are covered by an all-risk insurance policy with a 50% deductible for two years. If your hat is permanently lost, stolen, or destroyed within two years of purchase, we will replace it at 50% of the current catalog price, plus taxes and shipping.

What is the Tilley hat guarantee?

All Tilley hats are covered by an all-risk insurance policy with a 50% deductible for two years. If your hat is permanently lost, stolen, or destroyed within two years of purchase, we will replace it at 50% of the current catalog price, plus taxes and shipping.

Are Tilley hats insured against loss?

Tilley will provide a FREE return shipping label to customers within the US and Canada for all returns. Customer will receive the refund to their original form of payment. Tilley offers refunds on new, unwashed, unworn items within 30 days of the date of purchase.

Do Tilley hats have a lifetime warranty?

We are so confident in our craftsmanship that some of our hats are Guaranteed for Life against normal wear and tear, poor workmanship, or faulty material. If your hat is Guaranteed for Life, we will repair or replace it free of charge. The hats tag will indicate if its Guaranteed for Life.

How do I get my Tilley hat replaced?

Some Tilley hats are Guaranteed for Life against normal wear and tear, imperfect workmanship, or faulty material. If your hat experiences any of these issues, please submit your request by selecting and completing the Guaranteed for Life form below. Next steps will be provided within 5-7 business days.

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