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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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When can I claim for my phone insurance? As your cover starts immediately after you purchase the policy, you can claim anytime you need to.
For cellphone insurance claims please contact Finrite on 0860 346 748 or email: claims@finrite.co.za. Alternatively you can also get in touch with IUA for assistance on 0878 202 024 or email: customercare@iua.co.za.
Based on the type of insurance cover that you opt for, you can avail of replacement of the phone in case of theft or damage. A mobile insurance cover also helps to provide an immediate replacement for specified events depending on your policy terms.
What to do on all claims? Submit a claim form within 30 days: Complete a claim form within 30 days of the date of the claim event, and email it to claims@deviceinsurance.co.za or fax it to Worldwide Advisory Services on 086 527 8902, or contact them telephonically on 084 157 0007.
Youll need to provide your carrier, your device make and model, a description of what happened, a billing and shipping address, and a method of payment for the deductible. After you submit the device claim, you should receive an email with shipping and tracking information for your replacement device.

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How long do I have to file a claim? Claims must be filed within 90 days of the covered device failure.

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