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Our National Water Hygiene (Blue Card) scheme plays a vital part in ensuring the protection of public health and promoting good water hygiene practices.
The Big Difference Scheme is a non-standard payment arrangement to help those who need assistance with their water charges. If accepted onto this scheme Severn Trent Water will share information with credit reference agencies, and this could influence your credit status.
The Big Difference Scheme can offer a reduction of water bills to any Severn Trent customer with a household income below 22,010. Households with child dependants may be eligible for an additional income allowance in excess of this amount.
either cash or card, to any Post Office to make a payment, please be aware the Post Office may charge you for this service. card when you call us on 03457 500500. /help-when-you-need-it/help-with-paying-your-bill/payment-options.
Your bill is usually split over 8 payments starting in April, meaning you will have 4 months where you wont need to pay until you receive your next bill. We can however spread your payments out over more months if this is preferable, please contact us if youd like to do this.
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The Big Difference Scheme is a social tariff funded by Severn Trent which offers significantly reduced water rates to customers with a low monthly disposable income. The Scheme covers the entire Severn Trent Water region, so any client who is billed by Severn Trent Water may be eligible to apply.

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