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Medi-Cal Managed Care: 1-800-430-4263 (TTY 1-800-430-7077)
Blue Shield of California members who need immediate assistance can contact customer service at 800-393-6130. Members who may have lost or misplaced their identification card can print a new card on our website at blueshieldca.com.
​ ​​​​(800) 977-2273​ Medi-Cal Rx ​Members and Providers: If you have a question, need help, or need to report a problem, please call (800) 977-2273 for our Medi-Cal Rx Customer Service Center (CSC)​.
If you have questions related to Blue Shield Promise medical or pharmacy authorizations, contact Provider Services at (800) 468-9935.
Authorizations are handled by the Blue Shield of California Department of Pharmacy Services at 1-800-535-9481.
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People also ask

How Do I Check My Medicaid Status? Contact your local county social services office to learn about your Medi-Cal status and eligibility. The California Department of Health Care Services has a full directory of each countys agency.
​ ​​​​(800) 977-2273​ Medi-Cal Rx ​Members and Providers: If you have a question, need help, or need to report a problem, please call (800) 977-2273 for our Medi-Cal Rx Customer Service Center (CSC)​. CSC hours are available 24 hours a day, 7 days a week, 365 days a year.

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