Vuma fibre application form 2026

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The document provides a guide for new customers to apply for VUMA's high-speed fibre installation service. It outlines the steps to order installation, complete the application form, prepare necessary RICA documents, and make payment after installation. The document also includes requirements for both residential and business accounts, emphasizing the importance of providing accurate information and adhering to terms and conditions.

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Click ‘Get Form’ to open the vuma fibre application form in the editor.
Begin by filling in your personal details. If applying for a residential account, provide your title, ID number, name, surname, cell number, home phone, email, and address details including street number and suburb.
If you are representing a business or institution, complete the business section with the name of the business, type of business, VAT registration number, and company registration details.
Ensure that you fill in the authorized person's information who will be present during installation. This includes their name, capacity, cell number, and work phone.
Review all provided information for accuracy. Once completed electronically, print the form to sign it before handing it over to the installer along with your RICA documents.

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

Is Vuma WiFi or fibre?

Vuma docHub Fibre is an affordable, uncapped Fibre internet service connecting up to 10 people.

How much is Vuma fiber per month?

Vuma docHub Fibre will cost you R399 per month, it is uncapped, allowing you as much streaming as you like and itll provide you 20 Mbs of speed. Time to say goodnight to high data costs and slow internet speeds and good morning to reliable fibre internet at an affordable price.

How many devices can you connect to Vuma fibre?

Please note that you CANNOT extend your WiFi and you can only connect a maximum of 10 devices at a time.

Why is my Vuma wifi not working?

If your Vuma WiFi router shows no lights, first check the power adapter and outlet for faults. Inspect the power port for damage. Reset the router by unplugging it for 30 seconds, then reconnect. Firmware corruption can cause startup failure; contact your ISP for a remote reset or replacement.

How do I activate Vuma fibre?

Once your line has been installed, you are only one step away from enjoying pure Internet joy. Connect up your router and activation should happen automatically and you should have internet access within 2 hours.

how to apply for vuma fibre

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How do I activate my fiber?

Important! Follow the steps below to activate your fibre line. Navigate to the ClientZone Activation Page, you may be directed to this page automatically. Enter your cellphone number and then click Activate. 3. An OTP will be sent to the cell number. 4. You have successfully activated your fibre package.

Why is my fiber saying no internet?

A Fibre optic cable can bend, twist, or wind causing a disconnection. The cable may be stretched which will result in damage to the cable. The cable connectors may not be fitted properly. Some problems may not be immediately evident to the eye especially when the Fibre cable is damaged internally.