Petsmart return without receipt 2025

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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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No, if you do not have a copy of your receipt, you will not be able to process a return of dog food or any other item to Petco. You can present a printed in-store receipt, a printed email copy, or even show the proof of purchase by showing the team member your email confirmation or order history in the Petco app.
None are legally required to give you back your money, and its rare to find one that will accept a return without receipt. But all should provide return instructions clearly on the store website and/or your receipt. Always consider the companys reputation and return policy before you buy.
Returns or Exchanges Without a Receipt or With a Receipt Older Than 60 Days: Bring the product, in new or salable condition, and a valid ID to any store and a merchandise return card for the most recent sale amount will be issued.
Non-receipted returns will not be accepted, except in rare circumstances, at the managers discretion, with a valid govt issued ID, at the current price of the merchandise in question, and as store merchandise credit.
Yes. If the store owner recognizes you as a loyal and long-time customer, they may refund your money without a receipt for the total value in store credit. You may be able to do this once or twice, but if it is a recurring event, you will lose your credibility, and the store owner may ask you to shop at other stores.
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People also ask

With faulty goods, you simply need to prove purchase. This could be the receipt, but any other legitimate record such as a bank statement should be fine. However, if youve no legal right but are simply utilising a stores return policy, then youll need a receipt if thats what the policy says.
If your pet doesnt love it, you can return it for an exchange even without a receipt! Products must be at least half full to qualify.

petsmart return without receipt