Citibank investigation request form 2025

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The document is a Customer Investigation Request form for disputing credit card transactions. It outlines various reasons for disputing charges, such as unauthorized transactions, duplicate billing, non-receipt of goods, and incorrect amounts charged. Customers are required to provide specific details about the transaction and may need to submit supporting documentation. The form also includes sections for signatures from both the primary and additional cardholders, authorizing Citibank to investigate the dispute.

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Click ‘Get Form’ to open the citibank investigation request form in the editor.
Begin by entering your name and card number in the designated fields. This information is crucial for identifying your account.
Fill in the transaction date, merchant name, and amount of the disputed transaction. Ensure accuracy to facilitate a smooth investigation.
Select the reason for your dispute by ticking one box only. Each option has specific documentation requirements, so be sure to read them carefully.
If applicable, attach any supporting documents as specified for your chosen dispute reason. Use our platform’s upload feature for convenience.
Sign and date the form at the bottom. If there is an additional cardholder, ensure they also sign where indicated.

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

How to win a dispute with Citi?

Our fax number is 1-866-799-4758 and our email address is billingdisputes@citi.com.

How long does Citibank take to investigate a dispute?

Youve disputed an error on your credit report with Citibank, and now youre wondering how long itll take them to investigate. Typically, Citibank has 30 to 45 days to look into your dispute and resolve the issue. During this time, theyll verify the information and make corrections if necessary.

What is the phone number for Citibank investigation department?

When disputing a charge, first gather any evidence that will help you support your claim. This can include any relevant communication with the merchant, purchase orders, order confirmations, the merchants terms and conditions and receipts.

How does Citibank handle disputes?

While provisional crediting can occur within ten business days for disputes reported within 60 days of the statement, the final investigation and resolution may extend up to 45 days. To expedite a debit card dispute resolution, banks can implement a multi-pronged approach.