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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

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Where do I send my DeKalb County water bill to?

There will be no late penalties for forwarded payments. Customers may continue making payments by phone at 1-866-227-8924; in the lobby at 774 Jordan Lane, Suite 200, Decatur, GA 30033; and online at www.dekalbcountyga.gov.

Who provides water for DeKalb County?

Watershed Management The source of DeKalb County's drinking water is the Chattahoochee River. Streams in DeKalb County are protected and restored by a combination of ordinances and programs aimed at reducing pollutants and unsightly trash. The county stream buffer ordinance limits development within 75 feet of streams.

What do I need to get water in my name?

Government-issued ID (driver's license, state identification or passport) Social Security number. Official lease agreement stating you have responsibility for the water account at that address. Be prepared to make a deposit.

How do you get water in your name?

How can I put the water bill under a different name? Answer: If you are the owner of the property and want to establish water service in your name, you must complete and sign an application for service. Also, as part of the application for service, you must provide proof of ownership.

Is DeKalb County cutting off water?

DeKalb County will lift its five-year-old water service disconnection moratorium for residential water accounts on Sept. 1, 2021. Residential water service customers may avoid service disconnection in one of four ways, by: Paying the past due balance in full by Aug.

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