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Opal-single-trip-ticket-refund-or-transfer-form 2025

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The Opal Refund and Balance Transfer Policy outlines the procedures and conditions for obtaining refunds, balance transfers, and adjustments related to Opal Cards and Single Trip Tickets within the Opal Ticketing System. It details eligibility criteria, required forms, and specific conditions for various scenarios including refunds for faulty cards, lost or stolen cards, transactional errors, and reimbursements for contactless payments. The policy emphasizes compliance with terms of use and provides guidelines for submitting requests.

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Click ‘Get Form’ to open the opal-single-trip-ticket-refund-or-transfer-form in the editor.
Begin by filling out your personal details at the top of the form, including your name, address, and contact information. Ensure all entries are accurate and in capital letters.
In the section for refund or transfer request, clearly indicate whether you are requesting a refund or a balance transfer. Provide any necessary details regarding the faulty ticket.
Attach any required documentation, such as the original Single Trip Ticket and any supporting evidence of its faultiness.
Complete the bank account details section to ensure that refunds can be processed directly to your Australian bank account.
Review all information for accuracy before signing the agreement section at the bottom of the form.
Submit your completed form along with any attachments through our platform for processing.

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

How do I transfer money from one Opal card to another?

Select the Manage tab. Select Transfer balance of this Opal card. Follow the prompts to transfer the balance to another Opal card linked to your account.

Can you withdraw an opal balance?

You have the option of requesting either a refund of the Opal Balance of your reloadable Opal Card or if the Opal Card is registered, transferring the Opal Balance to another Opal Card. We do not provide refunds or balance transfers for unregistered Opal Cards that are lost or stolen.

What does Opal transfer mean?

With Opal, if you make several trips using the same mode of transport, and if your transfer occurs within 60 minutes from your last tap off, you only pay on fare based on the distance you travel.

How to get a refund from Opal?

Apply for an Opal card refund To check if you are eligible for a refund, review the Opal Refund and Balance Transfer Policy and Form (PDF, 561.8KB) . Send back the physical Opal card with the completed form to: Opal Customer Care, Locked Bag 5026, Alexandria, NSW, 2015.