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2021 4.8 Satisfied (184 Votes)
2013 4 Satisfied (53 Votes)
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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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Transfer balance from blocked card If your Opal card is already blocked, you will need to contact Opal Customer Care to transfer the balance to an active Opal card.
Refund Policy For yearly subscription purchases made through the account.opal.so website, we are usually able to accommodate refund requests made within 30 days of your purchase. Please contact us to request a refund.
If you have another card linked to your account you can transfer the balance of your blocked card to the other card. Note: Once your card is blocked, you will need to contact Opal Customer Care to transfer the balance to an active Opal card. Read more about how to transfer the balance or block a card.
Your card will be blocked immediately and your balance will be protected. You wont be able to use it if you later find it. You cannot block an unregistered Opal card.
You can only apply for a refund in the amount of the full refundable balance of your Opal card. So if you have $15 on your card, you can only receive the full amount back as a refund in the form of a cheque. Thats because no refunds will be made in cash.
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People also ask

You can claim a refund if your Opal card is faulty, damaged, unwanted or expired. To check if you are eligible for a refund, review the Opal Refund and Balance Transfer Policy and Form (pdf 562KB). Send back the physical Opal card with the completed form to: Opal Customer Care, Locked Bag 5026, Alexandria, NSW, 2015.
Heres the first: Open the Opal App. Tap on Blocks Select the active App Lock. Select Unlock
Heres how to cancel your free trial or subscription if you subscribed via the Opal mobile app: Open your iPhone Settings Tap on your name. Tap Subscriptions Tap Opal Tap Cancel My Subscription

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