Opal refund form 2025

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The Opal Refund and Balance Transfer Policy outlines the terms for obtaining refunds and transferring balances for Opal Cards within the TfNSW electronic ticketing system. It specifies conditions under which refunds can be claimed, such as for faulty, damaged, unwanted, or expired cards, and details the process for submitting refund requests. Additionally, it describes the procedure for balance transfers between registered Opal Cards in cases of loss, theft, or damage. The policy emphasizes compliance with terms of use and provides guidelines for processing times and fees.

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Versions	Form popularity	Fillable & printable
2021	4.8 Satisfied (184 Votes)
2013	4 Satisfied (53 Votes)

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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

How to get money back from blocked Opal card?

Transfer balance from blocked card If your Opal card is already blocked, you will need to contact Opal Customer Care to transfer the balance to an active Opal card.

Does Opal have a money back guarantee?

Refund Policy For yearly subscription purchases made through the account.opal.so website, we are usually able to accommodate refund requests made within 30 days of your purchase. Please contact us to request a refund.

How to get money off a blocked Opal card?

If you have another card linked to your account you can transfer the balance of your blocked card to the other card. Note: Once your card is blocked, you will need to contact Opal Customer Care to transfer the balance to an active Opal card. Read more about how to transfer the balance or block a card.

What happens when you block an Opal card?

Your card will be blocked immediately and your balance will be protected. You wont be able to use it if you later find it. You cannot block an unregistered Opal card.

Can I get my money back off my Opal card?

You can only apply for a refund in the amount of the full refundable balance of your Opal card. So if you have $15 on your card, you can only receive the full amount back as a refund in the form of a cheque. Thats because no refunds will be made in cash.

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How to get a refund from an Opal card?

You can claim a refund if your Opal card is faulty, damaged, unwanted or expired. To check if you are eligible for a refund, review the Opal Refund and Balance Transfer Policy and Form (pdf 562KB). Send back the physical Opal card with the completed form to: Opal Customer Care, Locked Bag 5026, Alexandria, NSW, 2015.

How to unblock on Opal?

Heres the first: Open the Opal App. Tap on Blocks Select the active App Lock. Select Unlock

How do I cancel my Opal membership?

Heres how to cancel your free trial or subscription if you subscribed via the Opal mobile app: Open your iPhone Settings Tap on your name. Tap Subscriptions Tap Opal Tap Cancel My Subscription

Opal refund form 2025

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Got questions?

How to get money back from blocked Opal card?

Does Opal have a money back guarantee?

How to get money off a blocked Opal card?

What happens when you block an Opal card?

Can I get my money back off my Opal card?

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How to get a refund from an Opal card?

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How do I cancel my Opal membership?

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