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- Today were talking all things refunds and returns and how to handle unhappy customers. (upbeat music) Hey there, Im Nafissa Shireen, successful coach for entrepreneurs. And welcome to Living Forward TV, for the best tips, mindset hacks, strategies on how you can make a massive leap in your income and build a business you love, around the life you know youre meant to live. Consider subscribing to my channel and click the bell notification and you will be on your way. Nothing invokes fear and panic and emotional upset in an entrepreneur than somebody asking for a refund. And theres a lot of reasons why this churning comes up, because it doesnt feel very nice, and sometimes people can take it to mean something about them or their product or service, that it wasnt good enough. Or maybe youve spent the money and dont have it to give back. Or maybe youve given this person so much of your time that you cant get back, and now they want their money back. And so today were gonna pe