DHS Form 7001, CIS Ombudsman Case Problem Submission Form. Keywords- Ombudsman; USCIS; CISOMB; CIS Ombudsman; DHS; DHS Form 7001; Case Problem Submission Form; Immigration Problems; Immigration cases-2025

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  1. Click ‘Get Form’ to open it in the editor.
  2. Begin by entering your name in the first section. Include your first, middle, and last names, along with the name of the individual or organization facing issues with USCIS.
  3. Provide your contact information, including your street address, city, state/province, zip code, email address, and phone number.
  4. Fill in your date of birth and country of birth. If applicable, include your Alien Registration Number (A-Number).
  5. Indicate who is completing the form by selecting from options such as an individual encountering difficulties or a representative.
  6. List all pending applications or petitions related to your case inquiry. Specify the type of immigration benefit you are seeking from USCIS.
  7. In the 'Reason for Inquiry' section, check any applicable boxes and provide a detailed description of your difficulties in section 10.
  8. Document any prior actions taken regarding your case and describe responses received from USCIS.
  9. Complete the consent section if you are a beneficiary of an immigration petition. Ensure that the petitioner signs this section.
  10. If applicable, fill out the attorney or accredited representative section with their details and signature.

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The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) assists individuals and employers in resolving difficulties they are experiencing with U.S. Citizenship and Immigration Services (USCIS). We are an independent office in the Department of Homeland Security (DHS) and are not part of USCIS.
DHS Form 7001, Request for Case Assistance, is used to request case assistance from the Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman). Before you submit this form: Please contact U.S. Citizenship and Immigration Services (USCIS) first before submitting a request with our office, and.
Department of Homeland Security. U.S. Citizenship and Immigration Services (USCIS) oversees lawful immigration to the United States.
The Office of the Ombudsman works independently as an intermediary to provide individuals with a confidential avenue to address complaints and resolve issues at the lowest possible level. The Office proposes policy and procedural changes when systemic issues are identified.
If a sponsored non-citizen would like help from the local agency to get sponsor information, they must sign a release of information for the local agency to docHub out to the sponsor(s). Use form DHS-2919 to request sponsor information from a sponsor.

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For technical help regarding any of the issues listed above, go to my.uscis.gov/account/v1/needhelp, or you can send us a message from your USCIS online account inbox. If you have questions about FOIA, email us at FOIAPAQuestions@uscis.dhs.gov.

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