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Does USCIS Ombudsman help? Yes, Ombudsman can help with issues not resolved with USCIS. Specifically, issues related to an emergency/hardship as the result of a USCIS mistake or delay or if you have had an application/petition pending past normal processing times or believe a processing error has occurred.
Here are some ways to do so: Submit an e-Request to USCIS if your case is beyond the published processing times. You can also submit an e-Request to check on appointment accommodations, typographic errors, or delayed delivery of documents, notices, or cards. You may also call the USCIS Contact Center at 1-800-375-5283.
DHS Form 7001, Case Assistance Form, is used to request case assistance from the Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman). Before you submit this form: Please contact U.S. Citizenship and Immigration Services first before submitting a request with our office, and.
Dial 800-375-5283 (TTY 800-767-1833) and ask your question in English or Spanish. The system will answer your question and can send you links to forms and information by email or text.
How long does it take for USCIS Ombudsman to respond? Once you submit a request to Ombudsman, they submit it to USCIS within 10 days, then give USCIS about 30 days to respond to the request.
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Step 2: If more than 15 days have passed since you contacted the NCSC and the issue has not been resolved or explained, you can email the proper USCIS Service Center to check the status of your case. Please note: Emails should be sent to the Service Center that has jurisdiction over your case.
The Ombudsman may be able to help if: You are facing an emergency or hardship caused by a mistake, error, or delay by USCIS. You are experiencing a problem with your application or petition that you have not been able to resolve with USCIS.
The Ombudsman is here to help individuals and employers who need to resolve a problem with U.S. Citizenship and Immigration Services (USCIS). The Ombudsman also makes recommendations to fix systemic problems and improve the quality of services provided by USCIS.
The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) serves as a liaison between the public and U.S. Citizenship and Immigration Services (USCIS). On any given day, we: Help individuals and employers resolve issues they are having with USCIS.
The USCIS helpline is a phone number where an automated system is available to assist you. If the automated system is unable to answer your questions, it will forward the call to a live agent.

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