Priority Assist brochure - Telstra 2025

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C609:2007 Priority Assistance for Life Threatening Medical Conditions. Specifies the minimum requirements for the provision of the highest level of service practically available to customers who suffer from a diagnosed life threatening medical condition.
Priority assistance is a level of service offered to residential consumers with a diagnosed life threatening medical condition. Priority assistance is intended to ensure faster connection, greater reliability, and faster fault rectification of a standard telephone service.
Need support? Call 13 22 00 or visit telstra.com if you need more assistance to set up your Priority Assist Phone.
Priority Assistance customers get access to 24/7 fault support, and prioritised fault and connection repair callouts. Customers with Priority Assistance are also eligible for a free Priority Assist Phone to help ensure they have access to a working home phone service during a network or power outage.
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