Telstra priority assist 2025

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C609:2007 Priority Assistance for Life Threatening Medical Conditions. Specifies the minimum requirements for the provision of the highest level of service practically available to customers who suffer from a diagnosed life threatening medical condition.
Priority assistance is a level of service offered to residential consumers with a diagnosed life threatening medical condition. Priority assistance is intended to ensure faster connection, greater reliability, and faster fault rectification of a standard telephone service.
Priority Assistance customers get access to 24/7 fault support, and prioritised fault and connection repair callouts. Customers with Priority Assistance are also eligible for a free Priority Assist Phone to help ensure they have access to a working home phone service during a network or power outage.
Need support? Call 13 22 00 or visit telstra.com if you need more assistance to set up your Priority Assist Phone.