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Telstra priority assist 2026

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The document is an application form for Telstra's Priority Assist service, designed for individuals with a diagnosed life-threatening medical condition. It outlines the necessary sections to be completed, including customer details, privacy consent, medical condition confirmation, and optional authorized representatives. The form emphasizes the importance of providing accurate information and obtaining necessary signatures to ensure eligibility for the service.

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Click ‘Get Form’ to open the telstra priority assist application in the editor.
Begin with Section A, where you will enter your customer details. Fill in your title, first name, surname, address, postcode, and telephone number. Ensure all fields are completed accurately before signing.
In Section B, the patient must provide their signature and date to consent to the collection of personal information. This is crucial for processing your application.
Proceed to Section C. Choose either C1 or C2 based on whether a medical practitioner is completing the confirmation. If using C1, have your doctor fill in their details and sign. If using C2, complete the statutory declaration carefully.
If applicable, complete Section D by adding any authorized representatives who can act on your behalf. Provide their details as required.
Once all sections are filled out and signed, submit your application via email, fax, or post as indicated at the end of the form.

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Versions	Form popularity	Fillable & printable
2019	4.8 Satisfied (68 Votes)
2018	4.4 Satisfied (41 Votes)

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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

What are the conditions for Telstra Priority Assistance?

Who is eligible for Priority Assistance? To be eligible for Priority Assistance on your Telstra landline service, you or someone living at your home must have a diagnosed life-threatening medical condition. This could be temporary, permanent or an unexpected medical condition which is life threatening.

What is the Telstra big button phone for seniors?

Introducing the Telstra T-Lite 4G 4GX Seniors Push Button Mobile Phone, designed with simplicity and accessibility in mind. Featuring large, easy-to-press buttons and a user-friendly interface, this phone is perfect for seniors or anyone seeking a straightforward mobile experience.

Does Telstra have 24-7 support?

Message us on My Telstra app 24 hours a day for a range of self-serve options including billing, accounts, servicing, faults and more. Get help to solve it yourself, or well connect you to a human as soon as possible so you dont need to call or visit a store.

How do I use speed dial on My Telstra Priority Assist phone?

Starting at the Home screen, select the Menu Select button. 2. Use Down arrow button to scroll to Speed dials symbol. Select OK.

What is the phone number for Telstra assistance?

Need support? Call 13 22 00 or visit telstra.com if you need more assistance to set up your Priority Assist Phone.

telstra priority assistance brochure

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What is a Telstra priority assist phone?

Priority Assistance is designed to help customers where they, or someone in their household, or someone in their care, has a diagnosed life-threatening medical condition, or whose life may be at risk without access to a working telephone service.

How can I contact Telstra from overseas?

If youre overseas, you can contact us by calling +61 439 125 109. All calls are toll free if made from a Telstra service. Calls can only be forwarded to Australian numbers. This helps us protect you from any fraud in case your phone is stolen while youre overseas.

What is a Telstra locked phone?

A locked device is locked to the Telstra mobile network, meaning you will need to use a Telstra SIM card with it to use data and make and receive calls and texts. If you opt for a Pre-Paid device, this will come with a Telstra SIM card to help get you started.