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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
Contact us
Contact the Customer Relationship Centre at 1-800-565-3673, for our deaf and hard-of-hearing customers dial 7-1-1 (where offered by your telephone service provider), or by email for our APP, Ontario Accessibility Standard for Customer Service Policy, customer feedback process or to provide feedback and for required
(800) 565-3673 Ford Motor Company / Customer service
Like any warranty, Fords coverage comes with a few exclusions, such as: Damage caused by accidents, theft, vandalism, improper maintenance or improper fuel use. Environmental damage. Aftermarket modifications, alterations and any damage caused by aftermarket parts.
Ford Assistance is a roadside rescue, repair and recovery service that helps you at home or anywhere in Europe, seven days a week, 365 days a year. Every new Ford car and commercial vehicle comes with a years free Ford Assistance. All Ford Direct used cars receive two years Ford Assistance.
800-241-3673 Ford Motor Company / Roadside assistance

People also ask

Roadside Assistance is included during the first 5 years or 60,000 miles from your vehicles Warranty Start Date (whichever comes first) and with most Ford Protect Extended Service Plans. Roadside Assistance is available 24 hours a day, 7 days a week, and includes: Towing.
Covers the parts and labor to repair thousands of key components- EV motors, electrical, high-tech, steering, brakes, front suspension, air conditioning and 10 years or 150,000 miles. Failure of covered components due to defects in materials and workmanship and normal wear and tear are included.

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