Qantas damaged baggage claim form 2026

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  1. Click ‘Get Form’ to open the qantas damaged baggage claim form in the editor.
  2. Begin by entering the date at the top of the form. This is essential for tracking your claim.
  3. Fill in your personal details, including your name and address. Ensure accuracy as this information is crucial for communication.
  4. Provide your file reference number and QF number, which can be found on your travel documents.
  5. Input your contact information, including home and mobile phone numbers, email address, and Qantas Frequent Flyer number if applicable.
  6. Describe the lost or damaged baggage by specifying its brand, color, and any identifying marks. This helps in identifying your luggage.
  7. Indicate whether there was a name/address label on the baggage and provide details if available.
  8. Complete sections regarding where the baggage was checked in, last seen, weight, and when it was discovered lost or damaged.
  9. Answer whether you have private travel insurance and provide the insurance company’s name if applicable.
  10. Sign and date the declaration section at the end of the form to confirm that all provided information is accurate.

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It might be better to claim on your travel insurance as airlines may not pay out the true cost of what a lost, delayed or damaged bag has cost you. However, travel insurance is likely to have an excess, typically around 40. There is often a time limit for submitting a claim depending on the policy.
The maximum liability amount allowed by the regulation is $4,700 per passenger.
You have the legal right to claim compensation from the airline if your checked-in luggage is delayed, lost or damaged. You only have the right to claim for a problem with cabin baggage if its the airlines fault.
Compensation Limits: Under Indian law, airlines are liable for up to ₹20,000 for delayed or damaged baggage. For lost baggage, compensation typically does not exceed ₹25,000 unless a higher value was declared at check-in.
If your baggage is damaged, you should report upon arrival at the airport. Most airlines have a dedicated baggage desk within the baggage claims area. You may receive a Property Irregularity Report (also known as PIR.) You will also need to put in a written claim to the airline within seven days.

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Please make a report in person to the Baggage Service Office (located in the baggage claim area or at the ticket counter). Signage is also available outside our Baggage Service Offices with a QR code you can scan to make a report. If youve already left the airport, please create a report online .
Frequently Asked Questions Type of LiabilityLiability Limits Domestic Liability Limit $4,700 per ticketed passenger International Liability Limit (governed by the Warsaw Convention) $9.07 per lb. up to $640 per bag (U.S. Dollars)1 more row
To claim your compensation, please contact your nearest Qantas Customer Care office or apply online via qantas.com (►Help ►Feedback). Alternatively, contact Qantas Customer Care in Australia on +61 2 9691 3399.

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