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Welcome to the official CAA ATOL Claims Portal You can use this portal to make an ATOL claim if you hold an ATOL protected booking with an ATOL holder that has ceased trading. The purpose of the ATOL scheme is to protect you from losing money or experiencing difficulties overseas if your ATOL holder ceases trading.
If you incur costs due to replacing elements for your ATOL protected trip, you will be required to complete a claim form. In addition to a completed claim form, we will require: Your ATOL Certificate. Evidence of the booking, so include all documentation issued to you.
Making a claim The refund process is quite straightforward; ATOL Protected consumers should complete an ATOL Claim Form and provide the documents they have been issued with as evidence that they had a contract with a failed ATOL holder, along with the evidence of payments made.
You will be required to complete a claim form. We will require a completed claim form, evidence of the booking, so include all documentation issued to you, and evidence of payment for the trip, include bank statements, you may blank out any transactions not associated with the payments to the failed ATOL holder.
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