SMOKTECH Service Request Form Phone: (704) 696-8900 ...-2025

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The document is a service request form for SMOKTECH, detailing the process for customers to return items under warranty. It includes fields for customer information, purchase details, and reasons for return. The form specifies that a copy of the original receipt must accompany the shipment and outlines conditions under which warranty service may be denied. Customers are responsible for shipping costs.

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

What company owns SMOK?

SMOK (also known as Smoktech) is the flagship brand of Shenzhen IVPS Technology Corporation Ltd. (called IVPS for short). One of the oldest and most progressive companies in vaping, SMOK has a reputation for pushing the envelope.

What is the warranty on SMOK Vapes?

SMOK Tech offers a quality guarantee period of 6 (SIX) months starting from date of purchase (Warranty Period).

Why is my SMOK not working?

Its likely that the battery is simply dead. If the battery is fully charged or youre still unable to vape after charging the battery the next thing that you should do is check the pod. If the pod doesnt firmly touch the connections inside the chamber of the SMOK Wave, the device wont work.

How long should a SMOK last?

Smok Nord 50W Replacement Pods: These pods are known for their versatility, supporting both Mouth-to-lung (MTL) and direct-to-lung (DTL) vaping. Typically, they can last up to two weeks with moderate use.

Do vapes come with a warranty?

Vape kits and mods are covered by a 6-month warranty period from the date of receipt. Accidental damage or damage caused by wear and tear are not covered by this warranty. If the kit has been damaged in any way, your warranty will also be void.

How do I contact SMOK customer service?

SMOK Official Store. Warranty: please contact directly, they will take care of it. thanks.

How do I contact SMOK?

If you need to get in touch you can email us at support@smokshop.com or use the form below. If you are contacting us about returning your order, please use the returns form here.

How long is SMOK warranty?

1. SMOK offers a quality guarantee period of SIX months from date of purchase (Warranty Period).

SMOKTECH Service Request Form Phone: (704) 696-8900 ...-2025

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