New occupant statement 2025

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If you are the occupant with an unpaid balance on your account, you must pay off that balance to have the switch hold status revoked. Once the balance is paid, you can switch to a new provider and plan.
Proof of Occupancy Document Please provide one of the following documents that include both your name and address. Utility bill (water, electric, gas, cable or Internet). It must be in your name and dated within last two months from a different address. We cant accept bills for cell phone service.
A switch-hold means that you will not be able to buy electric- ity from another REP until your obligation has been met. The switch-hold will be removed after the past due amount owed to the REP has been processed.
Please send us your completed and signed New Occupant Statement and Proof of Occupancy Document so that we can help remove the hold and continue with your enrollment process.
Definition. An occupancy affidavit is a sworn statement that outlines the status of occupancy for a specific property. This document typically includes details such as the names of occupants, the type of occupancy (owner-occupied or tenant-occupied), and relevant property addresses.
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If you believe the switch hold is unjust, contact your state Public Utility Commission with as much supporting documentation as possible. They can assess your situation and may request the electric company to remove the switch hold and negotiate a payment plan.
Your REP may apply a switch-hold to your account while you are on a deferred payment plan. In addition, if you do not fulfill the terms of the deferred payment plan, your REP may disconnect your service as discussed further below.

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