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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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You will likely need the receipt or invoice to return the item for a full refund. Some stores will refund without a receipt, but others may only give a replacement or store credit. Collect the item. Bring the item to the store, along with all original packing materials and accessories.
We're happy to accept returns for unwanted items, provided that they are returned within 14 days of receipt; unopened, unused, and in perfect condition. Some exclusions apply, please visit our Help Centre for more details.
Most businesses with an online store have a return policy in place.... Read the store's return policy. Before you purchase anything, carefully read through the store's policy about how to return something you ordered online. ... Keep the original packaging. ... Take photos of any damage or defects. ... Start the return process ASAP.
Click & Collect lets you buy online at store.hmv.com and delivers to any hmv or Fopp store in the UK. There is no delivery charge for this service.
Credit card refunds usually take between three and seven days, depending on the merchant and your credit card provider. Most merchants will process a refund instantly, but some take a few extra days.
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People also ask

If you have a registered account and wish to cancel an order made with store.hmv.com that has not yet been processed, simply go into your 'Order history' and selecting the order you wish to cancel, then select the cancel order button.
We're happy to accept returns for unwanted items, provided that they are returned within 14 days of receipt; unopened, unused, and in perfect condition.
We aim to process refunds for returned items within 5 working days of them arriving at our warehouse and will send you an email once this has been issued to keep you updated.
Most items do arrive within 2 to 5 days from us posting them to you. However, delays do sometimes occur within the mailing system and we would ask that you wait a total of 14 days from dispatch for the delivery to be made.
Once an order is captured, it means that the order is marked as sent. Orders should therefore not be captured until the goods are ready to ship, At the point of capture, a statement is sent to the customer and their due date for payment is initiated. At this point also, your merchant payout delay is initiated.

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