Customer Transaction Dispute bFormb PDF 277kB - ANZ 2026

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  1. Click ‘Get Form’ to open it in the editor.
  2. Begin by entering your ANZ Card Number or BSB & Account details along with your name, preferred contact number, and email address in the designated fields.
  3. In section 1, list the transaction(s) you wish to dispute by providing the date, transaction details, and amount. Use the space on the next page for additional transactions if necessary.
  4. Proceed to section 2 and select the appropriate dispute type by ticking the box that corresponds to your situation. Ensure you attach any required supporting documentation as specified.
  5. Fill out section 3 with any additional details relevant to your dispute.
  6. Sign and date the form in section 4. This signature is mandatory for processing your dispute.
  7. Finally, submit your completed form via email, fax, or mail using the contact details provided on page 2.

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TRANSACTION DATE MERCHANT/SHOP/ESTABLISHMENT NAME/ATM LOCATION TRANSACTION AMOUNT (Rs.) DISPUTED AMOUNT (Rs.) I am disputing transaction(s) mentioned above due to the following reasons (please tick the appropriate reason/s). Request you to resolve the dispute.
A transaction dispute is a consumer complaint related to a credit or debit card purchase. Transactions are most commonly disputed because of fraud (unauthorized charges) and a lack of merchant follow-through (merchandise not as expected, services not performed, credit not issued, etc.).
Telephone: Contact ANZ on 13 13 14 (International Callers: +61 3 9683 9999) ANZ App: The quickest and easiest way to raise a dispute. Tap on the transaction, then tap Something not right? and scroll down to the bottom of the screen and follow the prompts.
Things to know about disputing a transaction Check that its not a purchase form a few days ago. There can be delays between payment and the transaction appearing. Contact the merchant directly to try and resolve the issue with the transaction. This is often the fastest way to resolve a transaction dispute.
Send a Dispute Letter to Your Card Company your name and account number. the dollar amount of the disputed charge. the date of the disputed charge. an explanation of why you think the charge is incorrect.

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People also ask

Most credit card disputes are resolved within 35 days. Occasionally, due to card Scheme operating rules, it may take a little longer. ANZ will keep you updated on the progress of the investigation.
Contact the merchant directly and try to resolve the issue. This is usually the fastest way to resolve a transaction dispute. Get more details about the transaction by logging into your other payment gateways like PayPal, App Store, Google Play, Shopify or Uber.