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Australian e-Journal for the Advancement of Mental Health (AeJAMH), Vol

Australian e-Journal for the Advancement of Mental Health (AeJAMH), Vol 2025

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The document is a research article evaluating the role of telephone triage in mental health nursing, highlighting its importance in connecting consumers with mental health services. The study reveals significant client dissatisfaction regarding the service's principles and emphasizes the need for further research on clinician preparation, legal issues, and the effectiveness of protocols in decision-making. It concludes that while telephone triage can effectively assess mental health crises, there are gaps in service delivery that need addressing to improve client satisfaction.

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