Esrx com pastatus 2025

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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How do I send Express Scripts a new prescription? Your doctors office can send your prescription to us electronically from their office or by fax. Go to Forms Cards under Benefits in the top menu of the home page and select the appropriate form. your prescription to the address listed.
For general questions, please call our Patient Customer Service at the number on your member ID card or call (800) 282-2881.
After Express Scripts receives a prior authorization request, then a review begins. Only your doctor can provide the necessary information for a coverage review. You can track the status of your coverage review and get helpful information about the process online or through our mobile app.
Our goal is an average turnaround time of 48 hours, or sooner if required by law or [Clientname] contract, if information needed to render a determination is not available at the time of the call or if the prior authorization request comes in via fax, web, or letter.
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