DCS Ombudsman Complaint Form: IDOA Public 2025

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DCS Ombudsman Bureau. The DCS Ombudsman Bureau was created in 2009 by the Indiana State Legislature. The Bureau has the authority to receive, investigate and attempt to resolve complaints concerning the actions of the Department of Child Services (DCS) and to make recommendations to improve the child welfare system.
For complaints regarding a state prison or local jail, contact the state Inspector Generals office or internal affairs unit that oversees the detaining agency. If you have a complaint about a U.S. Marshals Service detainee being held in a state prison or local jail, you may submit your complaint to the DOJ OIG.
You can go directly to federal court if there is a violation of your constitutional rights or a violation of a federal law, such as the Americans With Disabilities Act. You can also sue for violations of inmates rights in state court if there is a violation of state law.
Call 0300 061 0614 to talk to a complaints advisor about registering a new complaint. The standard telephone line opening times are: Monday - 10am to 1pm. Tuesday - 10am till 1pm.
THE MISSION OF THE INDIANA DEPARTMENT OF CORRECTION IS TO MAINTAIN PUBLIC SAFETY, AND PROVIDE OFFENDERS WITH SELF IMPROVEMENT PROGRAMS, JOB SKILLS, AND FAMILY VALUES IN AN EFFICIENT AND COST EFFECTIVE MANNER FOR A SUCCESSFUL RETURN TO THE COMMUNITY AS LAW-ABIDING CITIZENS.

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Representatives of Incarcerated individuals should submit complaints electronically to Ombud@idoa.in.gov using the official Ombudsman Complaint Form below. Paper forms are available for incarcerated individuals in the law library of each DOC facility.
Jails confine persons before or after adjudication and are usually operated by local law enforcement authorities such as a sheriff, a police chief, or a county or city administrator.

indiana dcs complaint file