Starhub transfer of ownership 2025

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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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Both you and the person whom you are transferring the ownership to need to be present during the ownership transfer. Please bring along your respective IDs too. If you are a Singaporean or PR, please bring your NRIC.
You must go to any of the StarHub main shops at Plaza Singapura, Tampines, Nex, or Jurong Point to update your registered legal name as well as your registered document ID (old and new passport or FIN). Your registered document ID should show the old and new names.
Simply go to your mobile service on the StarHub app and select Manage plan add-on Change plan. Select the Mobile icon. Select the line for change. Under More actions, select Manage plan add on. Select Change Plan.
Im moving and need to relocate my services. How do I inform StarHub? You may contact our Customer Service hotline at 1633 or complete an online form.
Yes, you can easily change your Hub iD via StarHub app. Log in and tap More (youll see this at the bottom right of the screen). Tap Manage account and select a service. Tap on the pencil icon beside your email address. Enter the email address you want to set as your new Hub iD and submit.

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Transfer of Ownership or Account Charges S$54.00 per Service transfer. No Charges for merging of accounts under the same entity.

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