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Tilley hat guarantee claim form

Tilley hat guarantee claim form 2025

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The Tilley Hat Guarantee document outlines the process for returning a Tilley hat for repair or replacement under their Lifetime Guarantee policy. It details the steps to assess the hat, prepare it for return, and fill out the Guarantee Claim form. The document specifies conditions under which hats are covered or not covered by the guarantee, including normal wear and tear versus misuse. It also includes shipping charges and payment options for processing claims.

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

Do all Tilley hats have a lifetime warranty?

We are so confident in our craftsmanship that some of our hats are Guaranteed for Life against normal wear and tear, poor workmanship, or faulty material. If your hat is Guaranteed for Life, we will repair or replace it free of charge. The hats tag will indicate if its Guaranteed for Life.

How to restore a Tilley hat?

Through multiple washings, the hat will lose some of its water repellency. To restore it, use a water repellency spray. Your waxed cotton hat should be treated with a waxed cotton repellency such as Tex-waxTM. While its damp, smooth and reshape it by hand, then set it out to air-dry.

How to remove sweat stains from Tilley hat?

Mix one part Dawn dish soap and two parts hydrogen peroxide in a small bowl. Dip a scrub brush (a dish brush or even a toothbrush works great) in the solution and scrub the stains. Let sit, then rinse in cold water. Repeat as needed.

How do I reshape my Tilley hat?

0:10 1:11 So the Tilly hats a nice little hat. So this is just a tip on reshaping by the way if it does everMoreSo the Tilly hats a nice little hat. So this is just a tip on reshaping by the way if it does ever shrink. Same thing you can wash it in Woolite. And then you just pull it over your knee.

How to remove mildew from a Tilley hat?

Remember that mildew flourishes in a moist environment. After plenty of sunlight has been distributed evenly over your hat, presoak it in cold water possibly with a bleach solution (use a color safe bleach if your hat has colors in it) and then machine wash it with warm water and detergent.

How do I get a replacement Tilley hat?

Some Tilley hats are Guaranteed for Life against normal wear and tear, imperfect workmanship, or faulty material. If your hat experiences any of these issues, please submit your request by selecting and completing the Guaranteed for Life form below. Next steps will be provided within 5-7 business days.

What happens if I lose my Tilley hat?

Insured Against Loss 2 Years, All Perils Tilley understands how devastating it is to lose this reliable companion. Whether it is left on a park bench or destroyed by your family pet . . . Tilley will replace your damaged Hat or Cap at half the current catalog price.

How to claim Tilley hat warranty?

Obtain the Canada Tilley Hat Guarantee Claim Form from the Tilley website or customer service. Fill in your personal information, including name, address, and contact details. Provide details about the hat, including the model, color, and size. Describe the reason for the claim clearly and concisely.

Tilley hat guarantee claim form 2025

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