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Tilley hat guarantee claim form

Tilley hat guarantee claim form 2026

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The document outlines the Tilley Hat Guarantee process, detailing steps for customers to assess their hats for return due to normal wear, faulty materials, or poor workmanship. It includes instructions for preparing the hat for return, filling out a Guarantee Claim form, and shipping details. The policy specifies conditions under which hats are eligible for repair or replacement and highlights that customers are responsible for return shipping costs.

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Click ‘Get Form’ to open the Tilley Hat Guarantee Claim Form in the editor.
Begin by filling out your personal information in the designated fields, including your name, address, city, state, zip code, and phone numbers. Ensure all fields are printed clearly for accurate processing.
Next, provide details about your current hat. Fill in the hat model, color, size, and the reason for repair or replacement. This information is crucial for Tilley to assess your claim effectively.
If you require a replacement hat, specify the model and size you wish to receive. If unsure about sizing, utilize our online Hat Sizer tool for assistance.
Complete the payment section by selecting your preferred payment method and providing necessary credit card details or indicating if you are enclosing a check.
Print Page 2 of the form and fill out the return label accurately. Attach this label securely to the outside of your package before mailing it to Tilley Endurables.

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2019	4.4 Satisfied (25 Votes)

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

Do all Tilley hats have a lifetime warranty?

We are so confident in our craftsmanship that some of our hats are Guaranteed for Life against normal wear and tear, poor workmanship, or faulty material. If your hat is Guaranteed for Life, we will repair or replace it free of charge. The hats tag will indicate if its Guaranteed for Life.

How to restore a Tilley hat?

Through multiple washings, the hat will lose some of its water repellency. To restore it, use a water repellency spray. Your waxed cotton hat should be treated with a waxed cotton repellency such as Tex-waxTM. While its damp, smooth and reshape it by hand, then set it out to air-dry.

How to remove sweat stains from Tilley hat?

Mix one part Dawn dish soap and two parts hydrogen peroxide in a small bowl. Dip a scrub brush (a dish brush or even a toothbrush works great) in the solution and scrub the stains. Let sit, then rinse in cold water. Repeat as needed.

How do I reshape my Tilley hat?

0:10 1:11 So the Tilly hats a nice little hat. So this is just a tip on reshaping by the way if it does everMoreSo the Tilly hats a nice little hat. So this is just a tip on reshaping by the way if it does ever shrink. Same thing you can wash it in Woolite. And then you just pull it over your knee.

How to remove mildew from a Tilley hat?

Remember that mildew flourishes in a moist environment. After plenty of sunlight has been distributed evenly over your hat, presoak it in cold water possibly with a bleach solution (use a color safe bleach if your hat has colors in it) and then machine wash it with warm water and detergent.

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